Returns & warranty
Last updated: July 2026
Every lot is first quality: original, new products, with the original tag, no defects. We check every lot before shipping.
If something's not right
If a lot doesn't match the description or you find items with manufacturing defects, write to us within 12 hours at most of receiving the goods, with photos. We'll find a quick solution: replacement, compensation or a partial return.
Check the goods on receipt, not a few days later. The window is short because, once a report is made in time, it stays valid until we resolve it. You're not pressed to close the conversation, only to open it in time.
Conditions
- The report must be made within the window above, together with photo evidence.
- The items in question must be in the condition they were delivered in.
- Lots may contain a small share, up to 5%, of items with micro-defects or a missing tag. This share is included in the lot price and does not count as non-conformity. See the Terms & conditions.
- As this is a wholesale sale between businesses, the right of withdrawal provided for consumer sales does not apply.
How to let us know
Fastest on WhatsApp, with the photos attached straight in the chat. You can also write by email. What matters is meeting the window above.